Posts Tagged ‘coffee machine’

What happened when I tried to fix the coffee machine

Yesterday, in work, a customer mentioned that the coffee tasted a bit different recently and that they had preferred it how it used to taste. I had a little think on the problem and thought it might be to do with the grind of the coffee. So I reset the grinder, made an espresso and tasted it, reset it again, made an espresso, tasted it. It went on like so until it reached a point I was happy with. To understand what happened to me during this time, let’s get inside my head, which sounded something like this.

“This coffee does taste different. Ok. I’ll change the grind just a little bit. O, there’s a coffee order. I hope they like it. Right, it’s a latte. Done. Let me run myself a coffee. Ummmm. I think it still needs tweaking. O, a customer. Hi! HI! HELLO! What can I get for you? God, I’m really shouting. Reign it in a bit, Laura. They’ve ordered a coffee. I’ll change the grind a little bit again and make myself one at the same time. Sip, sip, it’s still not great. Ok, more customers, loads of them. The coffee’s kicking in. HI! CAN I HELP ANYONE? A SANDWICH? YEP, WHICH ONE? OK. AND WHICH BREAD? ALRIGHT, TAKE A SEAT AND I’LL BRING IT TO YOU! Try to bring it down a few decibels, Laura. Take the order to the kitchen. I’VE GOT A SANDWICH ORDER FOR IN! HE’S ON TABLE 2! Woah, no need to shout. But I can’t help it. I’m still worried about the coffee. Let me try to finish fixing it. Everything’s happening quite quickly now. Another espresso, run it and drink it. O, a customer. HIHOWCANIHELPYOUYESOFCOURSEYOUCANHAVEACAPPUCCINOREGULARORLARGEANYSUGARS? Why are people looking at me funny? God, I’m so efficient right now. I am super coffee machine fixer. Has there ever been anyone as speedy and amazing as me? HERE’SYOURCOFFEELARGECAPPUCCINOWITHONESUGARTHANKSHAVEAGREATDAY! Gosh, my eyes feel really wide and staring. Another customer. HIWHATCANIGETFORYOU?ABREAKFASTYESWHATBREADWOULDYOULIKEFORYOURTOAST?ANDACOFFEEYESANAMERICANOOKI’LLBRINGITOVERTOYOU! Wow, time’s moving fast. O goodness, and now it’s sloooowingggg riiiiight down. My limbs are all really sluggish. I was supposed to leave work at 4pm and I’m still dawdling around in the kitchen at 4.15pm doing not much. Knackered.
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Damn that coffee machine…..”

Feedback from Day 1 of being friendlier

I woke up in the morning, my resolve was strong, I was feeling light-hearted and friendly. I couldn’t wait for the approaching day and the prospect of being friendly to everyone. Come on people! I thought. Come here and let me be friendly at you!

I was up early, baking banana bread. I had been awake a bit in the night, with toothache (the dentist is taking it out on Tuesday so I wasn’t worried or anything) so hoped it wouldn’t make me grumpy.

Into work I went and started getting everything ready for opening. I left the door slightly ajar as it was a bit stuffy but kept all the lights off and covers down on everything. As I was doing something in the kitchen a lady walked all the way in and to the till and ‘Halloo’ed me, as though a silent dark shop with the fridge covers down and all the food clingfilmed was how a shop would operate.

“Is your coffee machine on yet? Can I get a coffee?”

Every coffee place I’ve worked, people check this when you’re near the end or beginning of a shift. Is the coffee machine on? I’m going to tell you all a secret about that. A coffee machine does not go ‘on’ or ‘off’. It’s always on. I mean, you can turn off the mains, if you want. But you don’t. You never turn off the coffee machine overnight. Never. But it provides you with a convenient excuse if you don’t want to serve someone. I worked in a coffee place which closed at 10.30pm. I was exhausted by then and wanted to clean and go home asap. I used to nod, and shrug helplessly, “Yeh, it’s off already, I’m sorry.”

So this lady is here, in my quite obviously not-open-yet shop, while I’m running around like a mad woman, baking croissants, asking if the coffee machine is on.

Be friendly, be friendly.

“It is on, but I’m not open until 8, sorry,” I smiled in the friendliest way I could at that moment. Satisfied, she said she’d be back at 8 and not to worry. Phew, grumpy Laura disaster averted.

But wait! The phone was ringing! I picked it up. The voice on the end said, “O great! I was just checking if you’re open and you are.”

“I’m actually not open until 8, unfortunately.”

“Ok, well if I come down now, will I just be able to buy some bread from you?”

“Well, I’m sure it will be fine. I’m quite busy so it would be better to wait til 8, when I’ve opened up…”

“Right, well I’ll be down soon. I’ll just hang around till you’ve got a minute to serve me.”

Be friendly, be friendly.

I made myself smile and said into the phone, “Ok, great, I’ll see you soon then.”

It’s like they organised themselves to test my patience today because they knew I’d be in friendly mode.

Down pottered phone customer five minutes later, and way before 8am, and I smiled as much as I could.

Those were my first two interactions on my first day of being friendly. The rest of the day was fine. Once I’d got into the swing of things, it was fine. I’m not usually unfriendly, so it wasn’t that difficult. It’s when I’m not in work that I’d like to be friendly and approachable.

Wish me luck for Day 2. I’m off swimming in a few minutes and that might test my patience a bit.

Be friendly, be friendly.